Privacy Policy

• Privacy Policy

Goto Co., Ltd. aims to bring deliciousness from Goto to as many people as possible under the slogan "We want to deliver deliciousness from Goto," representing a company that energizes Japan from the local area.
Therefore, we recognize the importance of personal information protection as a social responsibility and strive to handle our customers' important personal information appropriately.

1. When acquiring and using personal information, we will specify the purpose of use and handle it appropriately within the necessary scope to achieve that purpose, taking appropriate measures to prevent unauthorized use.
2. We will comply with laws and regulations regarding the handling of personal information, guidelines established by the government, and other norms.
3. To prevent and correct the leakage, loss, or damage of personal information we handle, we will implement safety measures and manage it safely and accurately.
4. If you wish to confirm, correct, or delete your personal information, we will respond promptly. We will also establish a contact point for complaints and consultations regarding personal information and respond politely and quickly.
5. We will establish an internal personal information management system for the protection of personal information, organize our structure, and ensure that all employees are thoroughly trained. We will also review this regularly, maintain and revise it, and continuously improve it.

End

Established on November 20, 2016
Revised on August 1, 2019
Goto Co., Ltd.
President and CEO Hideyoshi Kinoshita

• Regarding the Handling of Personal Information

Purpose of Use of Personal Information

We will use personal information of customers and others for the following purposes.
【Customer Information】

• Order details and payment status
• Product shipping and inquiry response
• Related after-sales service
• Information about products and services
• Lottery and shipping of products to winners for campaigns
• If you place an order or make an inquiry by phone, we may record the conversation for the above purposes and to improve quality for smooth business operations.

【Business Partner Information】

• Various communications and inquiries regarding products and services
• Order and delivery operations
• Billing and payment operations

【Applicant and Employee Information】

• Judgment on hiring eligibility
• Human resources and labor management
• Notifications and communications from the company to guarantors

Provision of Personal Information to Third Parties

We will not provide customers' personal information to third parties except in the following cases.

• When there is consent from the individual
• When required by law
• When it is necessary to protect a person's life, body, or property, and it is difficult to obtain consent from the individual
• When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain consent from the individual
• When it is necessary to cooperate with a national agency or local government or a person entrusted by them in the execution of affairs prescribed by law, and obtaining consent from the individual may hinder the execution of those affairs

Outsourcing of Personal Information Handling

We outsource part of our operations to ensure smooth business execution. In this case, we will select outsourcing partners that meet the criteria established by us, evaluate the environment for personal information protection, and if recognized as an outsourcing partner, we will conclude contracts regarding the handling of personal information and ensure appropriate management and supervision.

Procedures for Requests for Disclosure, Complaints, and Consultations

We will promptly respond to requests for disclosure, correction, addition, or deletion of personal information obtained by us, as well as requests to stop use and third-party provision. For specific procedures regarding requests for disclosure (application forms, identity verification, etc.), please contact the "Personal Information Consultation Desk" below. We also ask that you contact the complaint, consultation, and inquiry desk below for any inquiries regarding the handling of personal information.

Voluntariness of Providing Personal Information

Whether or not customers provide personal information to us is at their discretion. However, if necessary items are not provided, it may not be possible to provide various services appropriately.

About Cookies and Their Use

We use cookies for analyzing usage information on our website and services, improving functionality, auto-filling forms, and optimizing advertising and email distribution. The information stored in cookies does not identify individual customers, but when linked with personal information, it can become identifiable information.

About Google Analytics

We use Google Analytics to collect and analyze access logs on our website. Google Analytics uses cookies to collect logs. This cookie does not contain personally identifiable information and is managed according to Google's privacy policy.
For more information about Google Analytics and Google's privacy policy, please see the following.
Google Analytics Official Website
Google's Privacy Policy
※Disabling Cookies
Depending on the device (browser) you are using, you may be able to disable the cookie function by changing the settings. Please note that as a result, all or part of the services on the website may not be available.

About LINE

By linking the information registered with LINE and our store's membership registration information, you can log in using each site ID. We will only obtain and link registration information if permission is granted on the authentication screen during login. The information obtained will include the following items.
・Name
・Email address
If you wish to unlink the ID, please click the [Logout] button in your My Page.

Name of Certified Personal Information Protection Organization and Contact for Complaint Resolution

Name of Certified Personal Information Protection Organization: Japan Information Economy Society Promotion Association
Contact for Complaint Resolution: Personal Information Protection Complaint Consultation Room
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Roppongi First Building
Phone Number: 03-5860-7565 / 0120-700-779

Contact Point for Complaints, Consultations, and Inquiries Regarding Personal Information

726-1 Yoshikuki-cho, Goto City, Nagasaki Prefecture
Goto Co., Ltd.
Personal Information Protection Manager
Phone: 0120-05-6262 (Weekdays 09:00-17:00, excluding weekends and holidays)
FAX: 0120-63-6262 (24-hour reception)